Strategic Communications

  • Advice and support to ensure your communications strategy is relevant, coherent and capable of delivering your core business objectives.

  • Advising the Executive, Board or Senior Management on all aspects of communications delivery in support of operational or business activity.

  • Service reviews to provide you with solutions for optimising your communications resource.

Crisis Communications

  • Developing your organisational response to potential internal or external threats including crafting key messaging, crisis communications cascade procedures, partnership agreements and media handling protocols.

  • Proactive and reactive reputation management including effective media liaison.

  • Direct 24/7 support during crisis.

Media Relations

  • Proactive and reactive media handling including nurturing relationships and opportunities with relevant journalists on behalf of your organisation.

  • Generating media interest and managing media enquiries.

  • Organising and running press briefings, visits and conferences.


  • Reports

  • Marketing material

  • Web and social

  • Press releases

  • Newsletters

  • Presentations

  • Ghost-writing

  • Awards submissions


  • Devising and delivering powerful campaigns to achieve impact and results and reflecting your corporate identity.

  • Integrated and creative strategies across paid, earned, shared and owned media.

  • Promoting broader awareness and positive sentiment for your organisation.


Project managing formal and informal events on behalf of your organisation including agenda setting, content creation and resource management:

  • Stakeholder round-table events and facilitated discussions

  • Community engagement events & roadshows

  • Launch events

  • Public meetings

Public consultation & engagement

  • Working with in-house teams to develop and deliver informal or statutory public consultation or engagement exercises, in support of developing policy.

  • Testing compliance with the Gunning Principles, exploring potential risk and providing advice for mitigation.

  • Capacity-building during periods of peak activity.

In-house support

Durham & Co can be the trusted ‘extra pair of hands’ you need when resource is stretched or during periods of exceptional demand.

Interim management  

Short-term senior management support for your organisation, bringing many years’ experience and knowledge across core areas of service delivery including people management, budgeting and procurement.

Service reviews

Benchmarking existing skills and service levels against business requirements to provide you with deliverable and creative options that will optimise the efficiency, productivity and effectiveness of your future communications resource.

Virtual Press Office

Acting as your media advisor, delivering proactive media services and handing all press enquiries on your behalf, in liaison with nominated staff.

Emergency support

The world doesn’t stop turning outside core business hours. For unplanned events or crisis, or to supplement your in-house ‘on call’ communications team, Durham & Co can be available on a 24/7 basis.

Additional services

We operate within an extensive and trusted network of independent communications professionals providing services across a wide range of skills including in photography, graphic design and film-making. Durham & Co can collaborate with partners to provide you with an integrated and fully-costed communications service to suit your requirements.